Language: Greek English

Voip Call Recording Solution

VoipRec Business is enterprise level solution for recording calls inside IP-based telephony network.

VoipRec is based on innovative packet sniffing technology that allows it to be considerably less expensive than analog-based recording systems.

All calls are recorded directly from IP network and archived on disk storage.

VoipRec allows business to:
> Increase customer satisfaction
> Improve agents productivity
> Resolve disputes
> Increase security
> Comply with legal requirements
> Reduce costs

VoipRec Business Key features:
> Flexible
> Easy to install and administer.
> Scaleable
> Suitable for large call centers as well as for small companies with only a few seats.
> Reliable

VoipRec is enterprise-level solution, designed for 24/7 Voip call recording.

Entirely software-based
VoipRec Requires no proprietary hardware, expensive telephony equipment or complex installation. All calls are recorded directly from IP network and stored on hard disk.

Unobtrusive technlogy
VoipRec uses passive (packet sniffing based) recording, which doesn't interfere with IP-PBX.

Multiple recording options
VoipRec records all incoming, outgoing and inter-office calls. It supports rule-based selective recording.

Intuitive calls search and replay
It is easy to find any recorded call using many search parameters such as Date, Time, Caller/Callee Phone Number, Name and others.

VoipRec has rich user interface, which can be accessed via any standard web-browser. Web-interface is created by using the latest Web 2.0 technologies (AJAX) to combine the main advantage of desktop applications (e.g. speed) with the main benefit of web applications (e.g. remote access from any computer with only web-browser installed).

High compatibility
VoipRec is compatible with all major IP-PBX system, which are based on H.323, SIP, MGCP or Cisco Skinny protocols.

Multiple user interface feature allows assigning monitoring and playback rights on a per user basis.

Hosted service
VoipRec can be used as a hosted solution to let Voip service providers resell call recording service to own customers.

VoipRec Business is compatible with all major IP PBX, that work with standard protocols SIP, H.323, Cisco Skinny (SCCP) or MGCP.


1986 - 2006

20 χρόνια δυναμικής παρουσίας στο χώρο των τηλεπικοινωνιών


Matelcom © 2008 | Επικοινωνία: 210 6451 278 | Back | Top